Delivery:

  • Standard UK delivery is FREE & this is a second class unrecorded delivery service with either MyHermes (used for larger items or orders with multiple products) or Royal Mail. This would be at your own risk. First Class delivery is £3.00 via Royal Mail. Tracked delivery is £3.75 via MyHermes, but this service can take 2-5 days. Next day delivery (Mon-Fri) with Royal Mail is £8.95 & Saturday delivery is £10.95.
  • We aim to process orders placed before 2pm Mon – Sat on the same day, for dispatch either that day or the next working day (excluding public holidays).
  • Please ensure that your address details are correct, & you have provided us with the correct contact details. A telephone number is handy too! We'll only call if necessary.
  •  You may be asked to sign for your order. Please do not do so if the package appears to be damaged or faulty. Please refuse the delivery & contact us immediately. Failure to do so may affect any subsequent warranty claims

European Delivery

  • European  delivery is £12.00, using Royal Mail International Standard or Royal Mail Tracked & Signed. This service can take between 3-5 days.
  • We aim to process all orders placed before 2pm on the same day.
  • Please ensure that you address details are correct, & you have provided us with the correct contact details
  •  You may be asked to sign for your order. Please do not do so if the package appears to be damaged or faulty. Please refuse the delivery & contact us immediately. Failure to do so may affect any subsequent warranty claims

Rest of the World Delivery

  • Delivery is charged at a standard rate of £15 using Royal Mail International Tracked or Signed For service.
  • We aim to process all orders placed before 2pm on the same day.
  • Please ensure that you address details are correct, & you have provided us with the correct contact details
  • You may be asked to sign for your order. Please do not do so if the package appears to be damaged or faulty. Please refuse the delivery & contact us immediately. Failure to do so may affect any subsequent warranty claims

Returns Policy

  • We have a no quibble, 14 day returns policy.
  • Unwanted goods must be returned at your own cost. Please take care to return all goods with any tags intact. We recommend obtaining proof of postage, just to be on the safe side!
  • Faulty goods can be returned at our cost. Please contact Claire or Rachel directly on hello@minibugsboutique.co.uk to discuss the problem & arrange a return.